End-to-end single call visibility provided for triage and troubleshooting of application issues.

Author: NETSCOUT

Goals: Assure continuity in availability and performance of Microsoft Teams for IT organization.

• Single-call end-to-end visibility
• Ability to triage and troubleshoot a single call.

Process: nGeniusOne Media Monitor configured to monitor Microsoft Team sessions. Additional workflow training provided to engineers for accelerated issue isolation.

Results: Single-call view used to pinpoint the exact location of problems and characterize related symptoms experienced.