Proactively assess circuit degradation and isolate issues.

Author: NETSCOUT

Goals: Visibility to circuit degradation. Existing tools only alert when circuits are down. A more proactive assessment of performance is needed to ensure a quality experience.

• Identify the source of performance issues: web application server or network infrastructure.

Process: nGeniusPULSE nPoints installed on deployed InifiniStreams used to run “Business Transaction Test” on agency’s site search terms.

• Tests were divided by East and West to simulate distances/latency of actual user traffic.

Results: East tests returned excessive and critical alerts indicating degraded web application performance with the agency’s site.

• Drill down into the issue identified a specific location exceeding threshold.
• Test data provided evidence to document latency/performance and open a ticket with the Service Provider to address.
• Resolution validated with follow-up “Business Transaction Testing.”