Proactively assess circuit degradation and isolate issues.
Author: NETSCOUT
Goals: Visibility to circuit degradation. Existing tools only alert when circuits are down. A more proactive assessment of performance is needed to ensure a quality experience.
- Identify the source of performance issues: web application server or network infrastructure.
Process: nGeniusPULSE nPoints installed on deployed InifiniStreams used to run “Business Transaction Test” on agency’s site search terms.
- Tests were divided by East and West to simulate distances/latency of actual user traffic.
Results: East tests returned excessive and critical alerts indicating degraded web application performance with the agency’s site.
- Drill down into the issue identified a specific location exceeding threshold.
- Test data provided evidence to document latency/performance and open a ticket with the Service Provider to address.
- Resolution validated with follow-up “Business Transaction Testing.”