Careers


We are energetic, talented & team-oriented

Customer Success Representative

To support our growth in Federal Information Technology Aggregation, Four Inc. is seeking to hire a hard-working, customer service-minded, team player to join our Operations team as a Customer Success Representative. The successful individual will have considerable opportunities for career growth and professional development.

Position Description:

The Customer Success Representative is responsible for post-sales activities in support of our public sector customers. The Four Inc. CSR will provide excellence in customer service by supporting end-users’ entitlement access, answering customer inquiries, and troubleshooting entitlement issues. This individual will work closely with customers, industry partners, and manufacturer representatives to ensure customer satisfaction and issue resolution. Interpersonal, analytical, customer service, and problem-solving skills are key to success in this role. This individual will report to the Four Inc. Director of Operations in the Operations department.

Responsibilities:

  • Serve as Four Inc.’s primary point of contact for entitlement & customer portal inquiries and issues
  • Provide excellence in service to troubleshoot & resolve customer software deployment and related technical issues
  • Work directly with IT Manufacturer support teams to escalate requirements as necessary
  • Maintain accurate customer support case & resolution information records in CRM portal
  • Maintain a knowledge base of the evolving technical processes and standard operating procedures
  • Maintain current functional and technical knowledge of existing platforms and future products
  • Use problem-solving skills to help customers reach their business goals
  • Identify upsell opportunities for Four Inc. Sales Department
  • Other duties as assigned

Required Skills/Qualifications:

  • BA/BS Degree
  • Proficient in Microsoft Excel
  • Customer service experience
  • Analytical/critical/process-oriented thinking skills
  • Team player capable of working within a collaborative environment
  • Ability to work independently, with limited supervision
  • Excellent oral and written communication skills
  • Excellent organizational skills

Benefits

  • Four Inc. Voted 2019, 2020, 2021, 2022 Best Places to Work by Virginia Business
  • 100% paid healthcare for all employees
  • Profit sharing for tenured employees
  • Generous paid vacation including all federal holidays

Click here to apply.

Subscribe

Subscribe to our newsletter for the latest industry news, events and promotions